FORGOT YOUR DETAILS?

Order FAQ

Shipping & Delivery

How long will it take for me to receive my order?

Orders are processed immediately and most orders are received in 7-10 business days. If there is any cause for a delay we will notify you immediately.

How much do you charge for shipping?
Rapid Scrub Shipping & Handling Charges
Rapid Scrub Single Brush $4.00
Rapid Scrub Curry Bath Brushes – 3Paks $9.50
Rapid Scrub Curry Bath Brushes – 12Paks $17.00
Rapid Scrub Replacement Sponges $3.50

 

Privacy & Security

What information do we collect? How do we use it?

When you place an order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We may also use the information we collect to occasionally notify you about important functionality changes to the website, new services, and special offers we think you’ll find valuable. We do not share any personal information with any other company.

How do we protect customer information?

We use PayPal for secure order processing.  You can find their security information here:
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Help/general/TopQuestion6-outside

Your consent

By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on here so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Returns & Replacements

How do I exchange or return an item?

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Requests for replacement parts will be processed as quickly as possible. We work hard to make your shopping experience at www.rapidscrub.com  an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 5 business days for us to receive the returned or exchanged product back from you. Within 48 hours of receiving the item back in our store, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Cancelling Your Order

If you have placed an order and would like to cancel it, please call email us customerservice@rapidscrub.com within 4 hours of placing your order to cancel it free of any charges. Don’t worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time. Please allow us 2-4 days once we have received your return to process and credit your credit card.

Ordering

Payment Methods

Which methods of payment do you accept?

We accept Visa, Mastercard, Discover, and PayPal.

Viewing Orders –

You may view your order by going here:  http://www.rapidscrub.com/order-tracking/

TOP